Frequently asked questions

An AI virtual receptionist is software that answers your business calls using natural-sounding voice AI, handling bookings, questions and lead capture without a human on the line.

Answerly is designed to sound natural and conversational. Many callers don't realise, though we're always happy to disclose this if your business prefers.

Most businesses are live within a few working days of onboarding, once scripts, calendar access and call routing are configured.

Yes. Answerly connects with popular calendar and CRM tools so bookings sync automatically in real time.

Absolutely. You can upgrade, downgrade or cancel your plan at any time from your account.

No. You can forward your existing landline or mobile number to Answerly, or request a new dedicated number.

Calls can be escalated to a member of your team based on rules you set, so nothing falls through the cracks.

No. All plans include onboarding and configuration as part of your monthly subscription.

Answerly is billed monthly with no long-term contract. You can cancel at any time.

Answerly checks your live calendar availability during the call and books, moves or cancels appointments in real time.

Yes. You can define qualifying questions so only relevant, sales-ready leads reach your team.

Answerly currently supports English, with additional UK regional accent handling built in.

Yes. All calls are encrypted in transit and at rest, and access is controlled through role-based permissions.

Yes. Answerly can answer an unlimited number of simultaneous calls, so there's never a queue.

Yes. Enterprise plans support multiple sites, numbers and location-specific scripts and routing.

Answerly is used across garages, healthcare, legal, property, hospitality, trades, retail and more — see our Industries page.

Yes. Professional and Enterprise plans include fully custom scripts and branded voice options.

A call is counted each time Answerly answers an inbound call, regardless of duration.

Starter plans include business-hours support; Professional and Enterprise plans include priority and 24/7 support respectively.

Yes. Book a free demo and our team will show you a live call handled by Answerly for your industry.

Yes, please contact our sales team to discuss tailored pricing for registered charities.

Book a demo or contact our sales team, and we'll guide you through onboarding within days.